Applications Engineer – ServiceNow (Remote)

Remote

Full Time

Engineering

Entry Level

Our client, a prestigious Am Law 100 firm, is seeking a skilled Applications Engineer to support and enhance its global ServiceNow platform—the firm’s enterprise system of record for ITSM and ITOM functions.

Salary range: $100,000 to $130,000 a year

About the Role:

The Applications Engineer will ensure platform stability, performance, and security while driving enhancements and integrations across the firm’s global infrastructure.

Key Responsibilities:

Administer and manage ServiceNow upgrades, configurations, and patching
Design and implement scalable platform enhancements per ServiceNow best practices
Maintain and monitor MID Servers to ensure high availability and optimal configuration
Provide day-to-day operational support across ServiceNow modules (ITSM/ITOM)
Lead integrations using ServiceNow Integration Hub
Collaborate on Agile/Scrum teams to gather requirements and define user stories
Ensure compliance with firm-wide security policies and ISO 27001/2 standards
Develop dashboards and customized reporting for key stakeholders
Support ITSM governance and process adherence

Required Qualifications:

Bachelor’s degree or equivalent experience
4+ years of experience working with ServiceNow (ITSM/ITOM modules)
4+ years in IT operations with cross-functional collaboration
Strong knowledge of ServiceNow architecture and best practices

Preferred Qualifications:

Experience with ServiceNow HAM Pro
Familiarity with ITIL and ITSM frameworks
Hands-on experience with CMDB, CSDM, Discovery, and Service Mapping
Excellent communication and stakeholder management skills

This is an excellent opportunity for a ServiceNow professional to step into a strategic, high-impact role within a world-class legal technology environment.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you willing to relocate?

What's your citizenship / employment eligibility?

What's your highest level of education completed?

College or University

Are you 18 years of age or older?

LinkedIn Profile URL:

What languages do you speak fluently?

Desired salary*

Earliest start date?

Do you currently reside in one of the following cities?*

How many years of hands-on experience do you have with the ServiceNow platform, including ITSM and ITOM modules?*

How many years of experience do you have with ServiceNow CMDB, Discovery, or Service Mapping?*

How many years of experience do you have working in a collaborative IT operations team environment?*

Are you comfortable working in a hybrid-remote setting based in your current city?*

What is your desired base salary for this role?*

Are you legally authorized to work in the United States without sponsorship?*

Human Check*

Submit Application

Top Tier Reps is a top-notch Recruiting Agency focusing on bringing you the top-performing candidates to drive growth and outperform the competition.

Top Tier Reps is a Recruiting Agency where you can apply online for jobs, easy-to-use interface, the fastest browsing experience, and rich features. That’s the reason we can gain and maintain the trust of the users of our website.