IT Analyst

DC, WA

Full Time

Information Technology

Experienced

Top Tier Reps is partnering with a prestigious Am Law 100 global law firm to find a skilled IT Analyst for their Washington, DC office. If you're a tech-savvy, detail-oriented professional with excellent troubleshooting skills and a passion for supporting high-level users in a fast-paced legal environment, this is a standout opportunity. You’ll be the first line of technical support while also participating in major firmwide IT projects and events.

Key Benefits

Join a globally recognized law firm with a top-tier reputation
Be a central player in delivering high-quality tech support and live event execution
Work directly with legal professionals and VIP stakeholders
Get involved in cross-office collaboration and exciting tech rollouts
Competitive salary, annual bonus, and full benefits package

Key Responsibilities

Provide 1st-level support for hardware, software, mobile devices, and meeting tech
Troubleshoot issues via phone, email, or in-person support
Support meetings and events (video conferencing, client presentations, hybrid events)
Collaborate with other IT staff across offices for multi-site events and tech needs
Install and configure software/hardware per firm standards
Maintain asset tracking and ensure inventory accuracy
Use ServiceNow (or similar system) to log and resolve service tickets
Participate in firmwide tech rollouts, system upgrades, and project deployments
Provide after-hours and weekend availability as needed

Qualifications

Associate’s or Bachelor’s degree preferred (or equivalent experience)
3+ years of IT support experience in a legal or professional services environment
Expertise with:
- Windows OS & Microsoft Office Suite
- Microsoft Teams, Citrix/VPN, iManage Work 10
- ServiceNow or equivalent ticketing systems
- Mobile devices (iOS, iPads), networking, and cabling
Excellent customer service, communication, and multitasking skills
Ability to work independently and manage fast-paced tech support tasks

Salary & Benefits

Base Salary: $78,000 – $92,000
Bonus: Annual performance-based bonus
Benefits Include:
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and holidays
- 401(k) with match
- Commuter benefits and more

Additional Information

This is a fully onsite role based in Washington, DC
Must be open to occasional weekend and after-hours support
Relocation assistance and visa sponsorship are not provided

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IT Analyst

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